Frequently Asked Questions (FAQ)
How do I place an order?
Order online 24 hours a day, 7 days a week, 365 days a year! - Use our secure on-line
shopping basket, enter your shipping & credit card information - it's quick and easy.
Can I place an order for any amount?
No, Nautical Key has a $20 minimum order requirement. Your order must total at least $20.00 (not including shipping cost)
When will my order be shipped?
Orders normally ship within 2 to 5 business days upon completing your order depending on the order. Specialty items may take approximately 7 days. We ship Monday thru Friday excluding holidays. Please e-mail us for shipping quotes for locations outside of the 48 United States at info@nauticalkey.com , include the item number title description and the complete shipping address (NO P.O. BOX).
Do you ship internationally?
We Currently ship within the United States, U.S. Territories, United Kingdom, and Canada.
What forms of payments do you accept?
For your convenience, we accept Visa, MasterCard, American Express, Discover and PayPal.
We also accept cashier's checks and personal checks. If you would like to pay by check please e-mail us at support@nauticalkey.com Note: All checks or money orders must be in US dollars drawn on a US bank. Your order will be processed once the check clears the bank (approximately. 10-14 days).
Will I be charged sales tax with my order?
Purchases in the state of Florida are subject to a 6% sales tax. We are not responsible for any other fees or taxes that you may be liable for by your local government nor will we reimburse such fees. Please consult tax advisor or local authorities.
What if my product arrives damaged?
We do all that we can to ensure your product arrives safely, even with all the safety measures we take in packaging and shipping your order; there could be some damage during shipment that is beyond our control. If your product(s) arrives damaged, please contact us to report any damage or defects within 3 days of receipt of your order.
To return an item, please send an email to support@nauticalkey.com within 3 days of receiving your order for a Return Merchandise Authorization Number (RMA#), and return instructions. We will not accept a return without prior authorization. We will accept authorized returns provided that the items are unused and in the original packaging. Please send photos of any damage via e-mail or hardcopy pictures by mail.
Can I return the product if I’m not satisfied?
Your satisfaction is guaranteed!
We pride ourselves in carrying quality products and accessories and we’re confident that you will be pleased with your order. Nevertheless you can return an item if you’re not satisfied. Please call us for an authorization number prior to returning a product. We will not accept returns without prior authorization. We will accept an authorized return for an exchange or full refund of your purchase price less shipping and handling charges (restocking fee may vary between 15% to 30% depending on the item). Please return the product(s) within 14 days of receiving your order, unused and in the original packaging. An exception will be made for items purchased between November 30 and December 31; the return date will be extended to January 15th of the following year. No returns for specialty items, Tamaya sextants, theodolite, furniture, or items from orders outside of the United States.
