Shipping
We Currently ship within the United States, U.S. Territories, United Kingdom, and Canada. Orders normally ship within 2 to 5 business days upon completing your order depending on the item. Specialty items may take approximately 7 days, furniture may take longer. We ship Monday thru Friday excluding holidays. There will be a re-shipping fee if we have to re-ship an order to you due to incorrect address provided. Please e-mail us for a shipping quote for locations outside of the 48 United States at info@nauticalkey.com, include the item number, title description and the complete shipping address (NO P.O.BOX).
Mode of Shipment
Products are shipped via UPS ground, DHL or FedEx. Freight is used for oversize items and out of area locations. If a product is not available or is out of stock, we will notify you promptly. If you require a rush order please contact Customer Support by e-mail at support@nauticalkey.com so that we can provide the necessary additional attention to your order.
Delivery
Please do not use a P.O. Box for delivery when you place an order as some of the carriers will not deliver to a P.O. Box.
Sales Tax and Fees
Purchases in the state of Florida are subject to a 6% sales tax. We are not responsible for any other fees or taxes that you may be liable for by your local government nor will we reimburse such fees. Please consult tax advisor or local authorities.
Return Policy
Damaged Products:
We do all we can to ensure your product arrives safely, even with all the safety measures we take in packaging and shipping your order; there is still a possibility for damage during shipment that is beyond our control. If your product(s) arrives damaged, please contact us to report any damage or defects within 3 days of receipt of your order.
To return an item, please contact Customer Support at support@nauticalkey.com within 3 days of receiving your order for a Return Merchandise Authorization Number (RMA#), and return instructions. We will accept authorized returns provided that the items are unused and in the original packaging. Please send photos of any damage via e-mail or hardcopy pictures by mail.
Your satisfaction is guaranteed!
We pride ourselves in carrying quality products and accessories and we’re confident that you will be pleased with your order. Nevertheless you can return an item if you’re not satisfied. Please call us for an authorization number prior to returning a product. We will not accept returns without prior authorization. We will accept your item for an exchange or full refund of your purchase price less shipping and handling charges (restocking fee may vary between 15% to 30% depending on the item). All returns must be made within 14 days of receiving your order, unused and in the original packaging. An exception will be made for items purchased between November 30 and December 31; the return date will be extended to January 10th of the following year. No returns for specialty items, Tamaya sextants, theodolite, furniture, or orders outside of the United States.
Placing an Order
Order online 24 hours a day, 7 days a week, 365 days a year! - Use our secure on-line shopping basket, enter your shipping & credit card information - it's quick and easy.
Forms of Payment Accepted
For your convenience, we accept Visa, MasterCard, American Express, Discover and PayPal.
We also accept cashier's checks and personal checks. If you would like to pay by check please e-mail us at support@nauticalkey.com Note: All checks or money orders must be in US dollars drawn on a US bank. Your order will be processed once the check clears the bank (approximately. 10-14 days).
